Ensures successful event coordination activities by monitoring events and maintaining close contact with clients and staff to ensure a successful service level is achieved.

 Meets with client groups to plan and organize assigned meetings and /or events.

Guides clients in the preparation of events by interpreting and explaining contract provisions, policies, and procedures.

Keeps clients informed as to the status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements, and other relevant details.

Approves final event billing.

Provides clear, concise, and timely communication of detailed requirements to operational departments.

Maintains Event-related reports, information, and files.

Attends and coordinates appropriate planning, organization, and event meetings.

Maintains the proper image and generates positive public relations with patrons and staff.

Establish and maintain effective working relationships with police, fire, EMT, and other security personnel and/or safety organizations.

Handle complaints, disturbances, or related problems with the public, staff, or clients.

Investigate, report, and provide follow-up on incidents including damage or injury to the facility or individuals.

Work extended and/or irregular hours including nights, weekends & holidays.

Works with other @the Grounds departments to provide exceptional guest and client services.

To ensure safety, adhere to all @the Grounds security, policy, and procedures.

Position requires step climbing, and walking, and may be subject to physical confrontations; indoor and outdoor working conditions, as well as working in extreme temperatures for long periods.

Other duties as assigned.

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